Right they seriously are getting it in the neck now!!!

Phone call recived this morning at 10am to tell me that after they lost results 3 weeks ago and had redone this morning that they didnt take enough, this letter has gone off, I have had enough of being nice now!!
FAO: The Chief Executive

Dear Sir

I am writing with a very strong complaint against your staff at Lister Hospital, focusing on the incompetence of your phlebotomist team.

My husband Darren has been under the care of your hospital for the last 19 months after receiving a diagnosis of cancer, Chronic Myeloid Leukaemia. As this is a blood cancer he has had to have blood tests regularly throughout his treatment as well as bone marrow biopsies.

In the 19 months his blood tests have been mislaid, not sent to Hammersmith hospital quick enough or they have not taken the right bloods, at least 8 times! At one point he has needed the same tests redone 5 times. These tests are very important, as they tell his treatment team if his treatment is working. Due to this delay in receiving bloods, his team did not know he was not responding for an extra 3-6 months, as he had no blood results from Feb till Sept, even though he is on 3 monthly appointment and is now having to undergo new treatments.

At the start of his treatment they also lost his bone marrow biopsy and therefore the team had no idea of baseline tests.

As you can understand this is a worrying time for us and we should not need to be chasing or having bloods done again and again. I can cannot make it clear enough how very upset we are with this and also know that as his cancer levels are raising and that this could have been picked up earlier if your staff had done their jobs.

I am sure you will want to look into this terrible level of service and we will await you response within the next 7 days.

Darren's doctor is Dr K and his Macmillan nurse is Debbie, both of which are very aware of all of this.

Yours Sincerley

Lisa